Questions freight teams ask us.
How Clyde works, what it connects to, and how to get started. Anything not covered here, ask on a demo.
How Clyde works.
What is Clyde?
Clyde is an AI email assistant for freight teams. It connects to your email, TMS, and tracking, classifies every freight email as it lands, and drafts the reply using real load data. Your team reviews, edits, and sends.
Does Clyde send emails without a person approving them?
Not by default. Every draft waits for a person to review and approve it. Teams that want more automation can turn on autopilot for routine categories like status updates, and there is a kill switch that pauses all automatic sending instantly.
What kinds of emails does Clyde handle?
Check calls and status requests, quote requests, load updates, POD and paperwork chasing, and detention documentation. Clyde classifies each thread and drafts a reply that references the actual load.
Does Clyde cover the inbox after hours?
Yes. Emails that land at 9pm or on a Saturday get classified and drafted the same way, so the morning starts with replies ready to approve instead of a full inbox.
Can Clyde help recover detention money?
Clyde chases the paperwork behind a detention event until it is in hand and keeps the times documented, so a claim goes out supported instead of dying because nobody wrote things down.
What Clyde connects to.
Which email providers does Clyde work with?
Gmail (including Google Workspace) and Outlook (Microsoft 365). Connecting is an OAuth sign-in, and mail starts syncing within minutes.
Which TMS and tracking systems does Clyde connect to?
TMS connectors include Tai, Turvo, Alvys, Aljex, Rose Rocket, and McLeod. Tracking connectors include Samsara, MacroPoint, and Trucker Tools. If yours is not listed, book a demo and ask; Clyde still handles the inbox without a TMS connection, drafts just get richer with one.
Does Clyde write to my TMS?
No. Clyde reads loads, trips, and drivers to draft accurate replies. It never creates, updates, or deletes anything in your TMS, and the read-only permissions you grant enforce that.
Setup, data, and trying it out.
How long does setup take?
Email connects in minutes. TMS and tracking depend on the provider: some are a single API key you paste in, others need your account rep to enable API access first, which can take a few days. We send a step-by-step guide the day you sign up so the waiting starts immediately.
Who sees our data?
Your workspace is isolated to your company. Load and email data is used to draft your replies and for nothing else. We never ask for credentials by email; you connect your own systems yourself.
How much does Clyde cost?
Pricing depends on the size of your team and what you connect. Book a demo and we will give you a number on the call, usually against what the same coverage would cost in headcount.
Can we try Clyde before committing?
Yes. We run short pilots with a small group of dispatchers on your real inbox, with success metrics agreed up front, so the decision at the end is based on your own numbers.
Still have questions?
Bring them to a demo. We'll answer against your actual lanes, TMS, and inbox.