Privacy Policy

Effective date: September 30, 2026. Clyde ("we", "us") provides an AI email assistant for freight brokers and carriers at clydeops.com and app.clydeops.com. This policy describes what data we collect, how we use it, and the choices you have. Questions: support@clydeops.com.

What we collect

Account information: your name, work email address, and company name, collected when you create an account. Authentication is handled by our identity provider, Clerk.

Email data: when you connect a mailbox (Google Gmail or Microsoft Outlook), Clyde accesses email messages in that mailbox to classify freight-related email, draft replies, and send replies you approve. This includes message content, headers, attachments, and metadata.

Operational data: load, shipment, and carrier records you or your team add to Clyde or connect from your TMS, and logs of how your workspace uses the product.

How we use it

We use your data solely to provide the Clyde service to your workspace: reading incoming freight email, classifying it, drafting replies using your load data, flagging potential fraud, and sending replies that a person on your team has approved. We do not sell your data. We do not use your data for advertising. We do not use your email data to train generalized artificial intelligence or machine learning models.

Fraud flagging works by comparing details from inbound email, such as the sender's domain and stated motor carrier identity, against public FMCSA carrier records. These checks use public government data and your own inbox; we do not buy or build profiles of individuals.

Cookies and analytics

The Clyde app uses essential cookies from our authentication provider, Clerk, to keep you signed in. Our marketing site uses Vercel Analytics, which reports aggregate, cookieless page statistics. We do not use advertising trackers or cross-site tracking on either.

Google API Limited Use disclosure

Clyde's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically: we only use Gmail data to provide user-facing features of Clyde, we do not transfer Gmail data except as necessary to provide those features or as required by law, we do not use Gmail data for advertising, and we do not allow humans to read your Gmail data except with your explicit permission, when required for security or legal reasons, or when the data has been aggregated and anonymized.

Clyde browser extension

The Clyde browser extension is optional. It adds a Clyde button to supported TMS websites.

What it reads: when you click "Send these loads to Clyde", or when you have turned on auto-sync in the extension options and the table on an open page changes, the extension reads the load table shown on the page you are viewing. This can include load numbers, customer and carrier names, locations, dates, rates, and driver names and phone numbers.

Where it goes: the table is sent to your own Clyde account over an encrypted connection. It is handled under the same terms as the rest of your Clyde data.

What it does not do: the extension does not read pages until you click (or, with auto-sync on, only while that page is open), does not collect browsing history, does not read passwords, and does not change anything in your TMS. "Save a setup file" saves a small file to your own computer and sends nothing.

What is stored on your device: your Clyde API key, Clyde address, and auto-sync choice, so you do not have to retype them. Removing the extension removes them.

We do not sell this data or use it for advertising.

Subprocessors

Clyde runs on infrastructure providers that process data on our behalf under their own security and confidentiality obligations: Vercel (hosting), Neon (database), Clerk (authentication), and AI model providers used to classify email and generate drafts under agreements that prohibit using your data for model training. All data is encrypted in transit and at rest, and mailbox access tokens are additionally encrypted at the application level.

Retention and deletion

We retain your data while your workspace is active. You can disconnect a mailbox at any time from Clyde's settings, which stops all access to that mailbox. You can also revoke Clyde's access directly from your Google or Microsoft account security settings. To delete your workspace and its data, email support@clydeops.com and we will complete the deletion within 30 days.

Your choices

You control which mailboxes are connected, and every AI-drafted reply requires human approval before it is sent unless your workspace administrator explicitly enables automatic sending for specific message types. You can request a copy of your data, correction, or deletion at support@clydeops.com.

Changes

If this policy changes materially, we will notify workspace administrators by email before the change takes effect.